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This event is open for all professionals interested or currently working in Starups in Hanoi, or supply chai professionals in Hanoi, or who are interested in looking for business collaboration for U.S. market through meeting with a delegation of Baylor University (U.S.), Executive Master Program.

CAREER OPPORTUNITIES

PURCHASING MANAGER - DETMOLD PACKAGING

Involved in carry out, application and maintenance of the company processing system.

FAR EAST PLANNING MANAGER - WAHL VIETNAM CO.,LTD

Manage business relationship with co-workers, stakeholders, suppliers and customers

PROCESS DELEGATE SPECIALIST - BOSCH VN

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology. 

VIETNAM SUPPLY CHAIN CONGRESS 2013 - DELIVER

Fri - 4/10/2013 @ 00:00



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Day 03 | 04 October, 2013 | Retail, Distribution & Logistics
Hotel Nikko Saigon - 235 Nguyen Van Cu Street, District 1, Ho Chi Minh City
 

 

  Speakers                                                                                                                                                                  

 
The future of retail and e-commerce in Asia: Opportunities and best practice learnings

Asia is, by all measures, becoming the global epicentre of consumer demand and commerce.  OECD estimates that the middle-class in Asia will account for two-thirds of global spend, with this demographic in Asia contributing to 85% of global middle-class population growth from 1.8 billion in 2010 to 4.9 billion by 2030.  According to eMarketer, in 2013 there are an estimated 1.03 billion digital buyers with 44.4% in Asia-Pacific and B2C e-commerce sales in the region are expected to grow 23%. Vietnam is well-positioned to take advantage of these exciting growth trends.  PwC forecasts that Vietnam may become the fastest Southeast Asian emerging economy by 2025.  The prospects for Vietnam remain promising in the short-term as well, with the country's GDP in 2013 projected to grow 7%, and first half of the year seeing a 17% increase in import-export values over the previous year, driving 5.5% increase in customer revenues. In this presentation, we will examine the demanding expectations of today's consumer in the retail and e-commerce space and explore some innovative supply chain approaches that retailers, suppliers and service providers can adopt to increase their customer's "share of the wallet" in an increasingly competitive business climate.  We will share inspiring examples of best practice ideas that leading global companies are using to innovate their traditional retail and on-line go-to-market and fulfillment models to profitably meet customer needs, and discuss the application of these learnings to Vietnam.

 

Sundi Aiyer, Management Consultant, Supply Chain & Operations, AIYER GROUP LLC
Mr. Aiyer brings over 20 years of industry and consulting experience in supply chain and operations management, capped by his recent role as Asia Operations Practice Expert with McKinsey& Company. He offersrich perspectivesand insights from working across Australia, Greater China, India, Japan, Latin America, Scandinavia, Southeast Asia, UK and Central Europe, and USA. His clients have included leaders in the Consumer Products, Retail and Distribution; High-Tech, Media and Telecommunications; Transportation and Third-Party Logistics; and Industrials, Mining and Manufacturing sectors. He has conducted briefings with Gartner/AMR, Forrester and IDC, and taught at leading universities worldwide.  He is a frequent speaker at global and regional conferences where he shares his expertise and insights. His experience includes senior roles at Capgemini, Ernst & Young, Andersen, and SABRE Group.  He also founded and currently runs a successful management advisory firm.  Earlier, he built the foundation of his career at Penske Logistics, BP, and Tecnova International. He earned his graduate degree in Management Science from the Weatherhead School of Management at Case Western Reserve University, Cleveland, Ohio, USA.  His undergraduate degree in Mechanical Engineering is from the Indian Institute of Technology (IIT), Delhi, India. A US citizen, Mr. Aiyer currently resides in Singapore.  He serves as a Director on the Global Advisory Board of Supply Chain Asia, is active in the Singapore Institute of Management and the NanyangTechnological University, holds leadership positions in community organizations, and advises business ventures across Asia.

 


Changing Consumer Trends and their impact on Supply chains

Conventional wisdom suggests Consumer is the ultimate king,  thanks to better purchasing powers, technological innovations, demand driven value chains such as the E-commerce Platforms, and a variety of products with shorter and shorter life cycles, this King is now becoming more and more demanding and is seeking far greater benefits, and in complete reversal to conventional wisdom, this King is more dominant, not in western countries, but more so in the emerging markets, where traditional and cost driven supply chains, logistics managers, 3PL's  and distribution networks will struggle and their inability to grasp the understanding of this new "Consumer King" will see many a product company struggle to meet the new demands. Known supply chain expert, Harry Lagad, shares with us, his thoughts on the "New Consumer, The Future of Economies driven by these consumers, manufacturing technologies and supply chains"  which will drive tomorrow's future.

 

Harry Lagad, Supply Chain Leader
With a career spanning over 25 years in Business Management, Harry Lagad, is an astute business Leader, who has successfully headed Supply Chain functions, Manufacturing, Sales, Business Development and General Management portfolios across a variety of industry verticals, from Third Party Logistics, Plastics, Photographic Goods, Engineering, Sporting Goods, Footwear and Clothing, Consumer Electronics, Telecom and Timber. His work has carried him across almost all continents, with various stints in USA, Russia, Europe, Singapore, South East Asia, Australia and currently India. He has worked with such astute organizations as Gati Ltd, Brightstar Inc, Nokia, Intercraft Australia, Pacific Brands (Pacific Dunlop Australia), Tech Pacific (Ingram Micro Austral-Asia), and TNT Logistics etc. Harry has also served in the Electronic Engineering area of the Indian Navy. During his management tenure, Harry has not only managed large scale distribution &, manufacturing operations, but has also designed and developed world class Channel & Logistics solutions which have been published as global case studies due to the nature of complexity of its design and delivery.Harry is well recognized within the Supply Chain industry globally and was recently chosen as the Top 100 Supply Chain Professionals in Asia Pacific. He travels and lectures extensively on Supply Chain and Leadership. Having served on various boards, Harry was on the board of Gati Ltd, India's largest Logistics & Transport organization, 7Hills Business Solutions, a USA- India based Supply Chain Solutions Company as well as an Executive Council Member on the Advisory Board of Supply Chain Asia and a member of Logistics Management Institute of Australia. Harry has been a past secretary of Lions Club International. International, and India Chapter. Harry is married, with two children and enjoys music, drama, public speaking, writing and sailing.

 

 


Dealing with demand volatility. A pragmatic approach to the latest supply chain thinking

Demand volatility is considered by practitioners as one of the most challenging issues supply chains have to contend with. Latest economic developments have prompted a change in retailer and brand behaviour as consumers have become ever more price sensitive.  Latest technological developments are allowing companies to enhance their supply chain planning processes.  However companies are taking action to react faster to market changes. The model of the future has to consider the point-of-sale on-shelf stock levels as the trigger for replenishing the whole chain. A proven collaboration framework stresses the importance of having good leadership in place capable of looking across organisational boundaries and facilitating the emotional and rational aspects of the relationship. Additionally companies using John Gattorna’sDynamicAlignment models find they can be more aligned to market requirements.

 

Xavier Farrés, International Supply Chain Consultant, Miebach Consulting
 
Associate at Gattorna Alignment, a Sydney-based global supply chain 'thought leadership' firm led by Dr John Gattorna. Consultant and Business Development at Miebach, a global firm committed to design and implement best in class supply chain consulting solutions to help clients achieve supply chain excellence and sustainable competitive advantage. Xavier started his career working John Gattorna in Australia. After finishing his MBA in Sydney, he went back to his home city Barcelona, to work for a Procter & Gamble Joint Venture in Spain, where he held several positions, ultimately working within the P&G European organisation. He has also help Senior Supply Chain positions for Sara Lee and a local Spanish FMCG. During the last two years Xavier has been working as a consultant for Boxwood, a London-based and award-winning business transformation consultancy. Currently he is an Associate at Gattorna Alignment, where he is involved in developing cutting edge supply chain thinking under the guidance of Dr John Gattorna.

 

 


The Road To Recovery - are we traveling down a one way street ... in the right direction?
Over the past 6-12 months the Vietnam property market has showed signs of recovery, while a long road back , CBRE will provide an overview of where Vietnam was, where we are today in both the commercial and industrial real estate sectors and what is the realistic future in the short to medium term. What occupiers looking for land, a warehouse, a factory and even an office need to know when planning their occupancy strategies in 2014 and beyond.
 
Greg Ohan, Director, CB Richard Ellis (Vietnam)
 
Greg Ohan’s career spans the Asia Pacific region, with extensive experience in the Industrial and Commercial property sectors for CBRE in Australia, Hong Kong and Viet Nam. Establishing his Industrial career in Australia, Greg the joined CBRE Viet Nam in January 2011 where he is now based and is responsible for building the first and only dedicated National Industrial & Logistics Agency team in Viet Nam today. As the Nation Head of both Industrial & Logistics Services and Global Corporate Services in Viet Nam, Greg is the contact point for all inbound regional corporate clients within both industrial and office sector seeking entry into the Vietnam market. Throughout his career, Greg has exclusively represented a number of multinational investors and Developers alike. In the first half of 2011 alone, his team has been involve in consulting over 3500,000 square meters of Industrial land transactions nationally.
 
 

 


Vietnam consumerism trend & The changing retail landscape
Over the last few years, the fast transformation of shopping behaviors has been taking place in Vietnam. Vietnamese consumers are becoming smarter, more health-conscious, more demanding, and more convenience-oriented. This also impacts how they change their shopping destinations. Modern trade has developed from an entertaining/ family day-out venue (where prices were considered too high) to the best address for a variety of product choices, safety as well as attractive promotion.  New retail formats are arising; as a result, Vietnamese consumers become more sophisticated with their choice in the presence with a lot more options from new manufacturers and retailers entering Vietnam today.
 
Fabrice Carrasco, Managing Director Kantar Worldpanel Vietnam | Indonesia | Philippines
Fabrice started his career in France in 1997 in the Retail industry, working for the AUCHAN Hypermarkets group. In 1998 he joined the TNS group (TAYLOR NELSON SOFRES) in France, working as Account Executive in the Panel Division and launched in 2002 the Consumer Panel in Vietnam. He took additional responsibility in 2006 upon being promoted to General Manager of both Vietnam and Philippines. Since January 2009, Fabrice is member of the Regional Asia Executive Board. In late 2010 Fabrice was promoted to Regional Managing Director, in charge of Vietnam, Indonesia and the Philippines. With more than 15 years working experience, combining Retail knowledge and Research expertise, together with a solid academic background (Masters in Business strategy and in Marketing & Communication obtained at Paris Sorbonne), Fabrice ensures FMCG companies benefit from the best insights for their marketing strategies in South East Asia. He is married and has 2 children.
 
 

Omni-channel - The next generation for Vietnam Retail
 
Chad Ovel, Partner, Mekong Capital
 
Originally from Cedar Rapids, Iowa (USA), Chad Ovel has been a permanent resident of Vietnam since 1996. During 1996, Chad worked for San Diego-based venture capital fund Pacifica Vietnam. From 1997-2000, he served as the Development Director of World Wide Fund for Nature Indochina. From 2000-2006, Chad worked at ScanCom Vietnam where he served as the Managing Director of 6000 employees. At ScanCom, Chad led the aggressive and innovative growth of the company from a turnover of US$20mil to US$150mil in six years time, making it the largest furniture exporter in Vietnam in 2006. From 2006-2013, Chad worked at AA Corporation, where he was Chief Executive Officer from 2008 onwards. AA Corporation, a former investee company of Mekong Capital from 2003 to 2011, has been Vietnam's domestic market leader for interior furnishing and construction since 1993. Under Chad's leadership, AA Corporation had several major breakthroughs including: revenue CAGR of 51%, EBIDTA CAGR 60%, and a 12x increase in average revenue per employee. Chad also diversified AA's revenue by increasing sales from international markets from less than 10% in 2007 to more than 50% in 2013. He has currently joined in Mekong Capital as Partner. Chad is highly committed to environmental and social responsibility. Over the past ten years he has been a very active promoter of the Forest Stewardship Council (FSC), leading a green revolution in the garden furniture industry. Additionally, he has served on the Advisory Board of Social Accountability International (SA8000) in Vietnam. Chad holds a BA from Carleton College and an MBA from University of Chicago Booth School of Business. Chad also serves on the Board of Governors of American Chamber of Commerce in HCMC.
 
 

Recent Development of Convenient Stores in Vietnam
With the development of retails in Vietnam, various Convenient Stores chains have developed in recent years. However, they have faced with lots of challenges. This presentation will cover the most updated information from major players in Vietnam. It will deliver the changes and development in 2013. Besides, it will provide  the comments on industry trends.
 
Amy Wu, A-Strategies Consulting Limited
A business builder with over 13 years of experience in business planning and analysis, financial systems and controls for FMCG companies and a retail professional with 4 years understanding of market expansion strategy, brand development,managing and operating chain stores. With a thorough understanding of the environments in China, Hong Kong, Vietnam, Indonesia and United States and a specialization in managing start-up and newly acquired companies as well as integration and process improvement especially in developing countries. Major strengths include: Strategic planning, Sound knowledge in developing financial and operational controls in a start up environment; with experiences in both new business development and post-acquisition business integration, Familiarity with financial & performance management analytic applications and concepts, Practical set up and implementation of nationwide sales operations for FMCG companies, Hands on knowledge in start up of retail chain and specializes in site selection, category management and store operations. Prior to starting up her consultancy practice, she has spent many years in Vietnam as Managing Director of a large international retail chain. She has a thorough understanding of the business environments in China, Hong Kong, Vietnam, Indonesia and United States. In addition to a specializationin managing start-up companies and newly acquired companies as well as integration and process improvement especially in developing countries. In addition, she has vast experiences in both new business development – including the start-up retail chain, site selection, category management and store operations – as well as post acquisition business integration and joint venture management for retail operations. 
 
 

North America Retail Supply Chain Management’s Trends
This presentation discusses key trends including mobile, social, big data and omni channel that are driving the retail industry in North America and their impacts on the supply chains. What business and technology options retailers and manufacturers are considering for their supply chain models to increase flexibility and drive customer experience. 
 
John Nguyen, Chief Strategy Officer, DI Central
John is the co-founder and chief strategy officer of DiCentral Corporation, a leading USA supply chain management solutions company that specializes in servicing the retail and manufacturing industries. At DiCentral John is responsible for corporate development and strategy. With over 30 years of technology industry experience, he has worked for leading multinational corporations such as AT&T, Siemens and Alcatel. John earned an M.S. and B.S. in Computer Science from the Illinois Institute of Technology and Aurora University in Chicago, Illinois.
 

The DIY-Market in Europe - Trends and difficulties
- Fact and Figures
- Retailing hotspots from around Europe - a global view
- The digitally-driven retail revolution
- Current Supply Chain Trends in Retail Procurement (Sourcing/EDI/Logistics)
 
Dr. Nektarios Bakakis, CEO, Knauber Freizeit GmbH & Co. KG, Board member of German DIY-Retail Association
Nektarios Bakakis is currently CEO of Knauber Freizeit GmbH & Co.KG. He has been working in Supply Chain for over 15 years with various functions: Transport, Logistics, Reatail, etc. Nektarios took many important positions in different companies, such as Multilift Deutschland, Fiege ebl, BM Logistik, Fiege Deutschland, etc. He attained Engineer Degree from TU of Clausthal-Zellerfeld in 1992, and Doctor in Logistics from University of Dortmund in 1997.
 
 

Smart warehouse storage- case studies for Vinamilk

This presentation will spell out the differences between various conventional and automated warehouse systems and “Smart” warehousing. The case of Vinamilks new MEGA factory warehouse will be used to identify and showcase the particular features of a “Smart” warehouse such as the integration of connecting to/from production, order picking and consolidation, shipping sortation, IT, and others.

Carsten Spiegelberg, General Manager - Integrated System and Automation, SSI Schaefer Asia

Mr. Carsten Spiegelberg, General Manager for Integrated System and Automation at SSI Schaefer Asia, based in Singapore,  has more than 25 years of experience in warehousing and distribution fulfillment systems and has for the last 15 years been actively involved in the planning, engineering, managing, and implementing of logistics systems to well-known companies in Asia-Pacific. Among others he is the brainchild of major Distribution Centers and Automatic Warehouses at Gudang Garam Indonesia, who have set up three high-bay racking systems with total of 150,000 pallet storage space and Vinamilk in Ho Chi Minh, who have –as most of you will know- just opened their new MEGA factory in Bin Duong province. Having been a speaker at numerous conferences and exhibitions across Asia with papers on Conventional & Automated Warehousing and Order Picking Technologies, Carsten Spiegelberg will share with you his views on the differences of conventional, automated and “smart” warehousing in general, and use the case of Vinamilk MEGA factory warehouse in particular to identify the features of a “Smart Warehouse”.

 

  Panelists                                                                                                                                                                 
 
An Pham, Supply Chain Manager, FrieslandCampina Vietnam
 
Mr. An Pham is currently Supply Chain Manager in FrieslandCampina Vietnam, one of the leading dairy manufacturers in Vietnam. He has attained MBA degree from Maastricht School of Management in 2008. He has been working in Supply Chain for 20 years. He took many different rolls: Planning and Shipping Manager, Logistics Manager, ERP Implementation Manager, etc. Mr. An is disciplined, logical person at work. He likes socializing with colleagues, valuing team spirit. He is married and has two daughters.
 
 
Jan Willem Winkelhuijzen, Country Manager, Dhl Supply Chain
 
Jan Willem has been working for DHL Supply Chain for 12 years whereof in Asia for the last 10 years. He has lived in Singapore, India, Sri Lanka, Thailand and recently moved to Vietnam.
- He has worked in various logistic sectors including Spare Part Logistics (rolling out 25 hubs for Dell across the Asian region), Consumer (setting up high bay warehouses for Unilever in Hyderabad, India and Phom Penh, Cambodia), Aid logistics (warehousing & distribution for World Vision after Tsunami in Sri Lanka), Retail (warehousing & distribution for BigC Thailand and Metro Vietnam). He is married and has 3 young boys. If he is not working or enjoying his family, he likes to do sports, read literature, travel and collect antique.
 
 
Jean-Michel Barge, SC IT Organisation Director, Big C Vietnam
 
 

 

Martin Humfeldt, Operations Director, FrieslandCampina
 
 
 
Robert Kruit, Chief Operating Officer, Zuellig Pharma Vietnam
Robert Kruit has over 10 years experience in supply chain and general management in the pharmaceutical, hospitality and FMCG industries in Europe, Africa, Middle East and Asia. He has worked as Supply Chain Director for Heineken Egypt and for Hilton North Africa & Levant. He currently works at Zuellig Pharma Vietnam as Chief Operating Officer. Before moving to Bangladesh he held the position of Managing Director Bangladesh. Robert holds a Bachelor degree in Food Science & Technology, an MBA and an MSc. in Marketing.
 
 
 
  Agenda                                                                                                                                                                      
 

TIME

PLACE

TOPIC

SPEAKER

07:45

Hall

Registration & Coffee

 

08:30

Origami Ballroom

Opening Remarks

Fred Burke, Baker McKenzie

08:40

Session 1

The future of retail and e-commerce in Asia: Opportunities and best practice learnings

Sundi Aiyer, AIYER GROUP LLC

09:05

Changing Consumer Trends and their impact on Supply Chains

Harry Lagad, Supply Chain Leader

09:30

Dealing with demand volatility. A pragmatic approach to the latest supply chain thinking.

Xavier Farrés, Miebach Consulting

09:55

Q&A

 

10:15

Hall

Morning Tea Break

 

10:30

Origami Ballroom

Session 2

The Road To Recovery - are we traveling down a one way street ... in the right direction?

Greg Ohan, CB Richard Ellis Vietnam

10:50

Consumer trends and Retail landscape in Vietnam : a FMCG perspective

Fabrice Carrasco, Kantar Worldpanel Vietnam -  Indonesia - Philippines

11:10

Omni-channel - The next generation for Vietnam Retail

Chad Ovel, Mekong Capital

11:30

Recent Development of Convenient Stores in Vietnam

Amy Wu, A Strategy Consulting

11:50

Q&A

 

12:45

La Brasserie, 2/F

Buffet Lunch

 

13:45

Origami Ballroom

Session 3

Retail Supply Chain Trends in North America

John Nguyen, DI Central

14:10

The DIY-Market in Europe - Trends and difficulties

Dr. Nektarios Bakakis, Knauber Freizeit GmbH & Co. KG, German DIY-Retail Association

14:35

Smart warehouse storage - Case studies for Vinamilk

Carsten Spiegelberg, SSI Schaefer Asia

15:00

Panel Discussion & Q&A

Amy Wu, A Strategy Consulting

15:30

Hall

Afternoon Tea Break

 

15:50

Origami Ballroom

Panel Discussion

Implementation of High Performing Supply Chain Systems in Distribution & Retail

Jean-Michel Barge, Big C Vietnam

Martin Humfeldt, FrieslandCampina

Panel Leader: Jan Willem Winkelhuijzen, DHL Supply Chain

Robert Kruit, Zuellig Pharma Vietnam

17:30

Closing Remarks

 

 
* Vietnam Supply Chain reserves the right to change the Agenda for the best quality of the Congress
 
  Content                                                                                                                                                                     
 
■ Vietnam Domestic Market
•  Consumer trend & insight
•  macro economic overview: where inflation & interest rate are heading to?
•  access to credit. how will it change the game
 
■ Constraints, Compliance and Solutions
•  retail & distribution, legal restrictions and leverages
•  infrastructure review: how hard & soft infrastructures are affecting domestic market reach
•  The potentials & risks of Franchising
•  logistic challenges in warehousing & transportation
 
■ Success & Trends 
•  retail & distribution success cases in Vietnam: what works what doesn’t
•  Best practices: Case study from world retail leaders
•  Vietnam retail in 2015
 
 
 Congress 2012 Testimonials                                                                                                                                  
"It was professionally organized with high profile speakers who delivered insights of challenges and solutions of the supply chain in Vietnam! It was definitely interesting event where all participants could learn, share and network with senior expertise and leaders in supply chain. I also enjoyed creative activities and fun during the event too!"
Duc Nguyen, General Manager, Prism
 
"I was delighted to attend the 2012 VSC Supply Chain conference as a speaker.  I found the conference to be as professional and well organised as any I've attended in Europe.  Great content, interactive and a superb venue set a great foundation for information to be shared and networks to be developed.  I'm eagerly anticipating 2013."
Jamie Meacham, Congress 2012 Speaker
 
"I have been been presenting at major business events for some 15 plus years in Vietnam and must say the organization, quality of venue and most importantly the relevance and  content of materials and seniority and  experience of the participants was exceptional at the supply chain event. I would truly recommend."
Ralf Matthaes, Regional Managing Director, TNS
 
"As a sponsor and participant I commend the VSC for the success of this event. It was well organised, well presented, and most importantly, delivered a successful outcome. I think that you, in particular, did a great job in maintaining the energy and momentum of the occasion, and I think there are lots of reasons why Dematic will want to participate in next year’s VSCC event."
Martyn Isbell, Vice President, Asia Pacific Logistic Systems, Dematic S.E.A. Pte Ltd 
 
"The VSC Congress was very impressive from organizing, agenda, speakers, etc. It’s really helpful for SC professionals."
Vo Thuy Doan Trang, Demand Planning Dept., Kinh Do Group
 
"It is truly a class event and I congratulate you for arranging such a good program."
Matthew Gardner, The Fresh Connection
 
"The event of the Year."
Adam Balarin, Vice President - Supply Chain, Unilever Vietnam
 
 

Terms & Conditions

  • All registrations are tentative until full payment is received.
  • Payment will be paid in Vietnam Dong to the assigned bank account..
  • All payment are expected to be received before the event date. If for any reasons that the payment can’t be received before the informed deadline, registrants will have to notify VSC in written and agree to sign in the “Payment Confirmation” document. If payment is late in accordance to the informed deadline when the course has been completed, registrants shall be charged a penalty of 1.5% per month on the overdue amount from the due date until paid.
  • The official invoice (red invoice) will be issued to registrants on the event day under the condition that the payment is paid and is requested in advance.
  • In case of cancellation before the event date, registrants have to inform VSC in written notice at least 10 working days prior to cancellation date. In case of failure to notify the cancellation, the violation party has to pay a penalty as follows:
         -  50% of total amount for cancellation 5 - 10 working days prior to the event date
         - 100% of total amount for cancellation less than 5 working days prior to the event date
  • In case that the course is cancelled by VSC, resgistrants will be refunded all the received payment within 07 days since the written announcement of cancellation or be rescheduled as mutual agreement.

Vietnam Supply Chain
Unit 202, 2nd Floor, 49 Bui Dinh Tuy,
Binh Thanh District, Ho Chi Minh City
www.vietnamsupplychain.com
 
Vietnam Supply Chain is the leading dynamic independent platform for over 9,000 supply chain professionals in Vietnam to learn, share, and network effectively.