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1. What do you consider the largest Risk for your company?

2. What are the Risk Mitigation Strategies you apply?



This event is open for all professionals interested or currently working in Starups in Hanoi, or supply chai professionals in Hanoi, or who are interested in looking for business collaboration for U.S. market through meeting with a delegation of Baylor University (U.S.), Executive Master Program.


DHL Supply Chain - a business unit of DHL Global, is the global market leader in contract logistics, providing warehousing, managed transport and value-added services at every link in the supply chain for customers in a variety of industries.

DHL Supply Chain is a world-class company, and we hire world-class people.


DHL Supply Chain is a world-class company, and we hire world-class people.

Operations Manager DHL eCommerce Vietnam!

2016-07-26 16:10:30

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We are currently seeking an Operations Manager, North/South to join DHL eCommerce Vietnam!


The Operations Manager, North/South will have the ultimate responsibility in monitoring day-to-day operations in the central hub, maintaining service levels with a focus on last mile deliveries. This includes playing an active role in both the in-detail development of its processes and policies, and in exception reporting and information generation.


Essential Duties and Responsibilities

Operations Management

•Monitor and track Net Service Levels for operations

•Identify and highlight exceptions in service quality

•Supervise the Cash-On-Delivery process on a national level by ensuring timely collections and remittances to the central account, while keeping contact with product management

•Proactively monitor and take actions for service quality improvements

•Prepare Service Quality Improvement Plans (e.g. peak period planning) and initiate corrective actions to maintain high level of service

•Ensure delivery optimizations at all depots so as to maintain a fine balance between service quality and delivery cost


Operations Development

•To ensure that more locations are opened, in both horizontal & vertical market penetration of the country

•Work with Channel Partners Manager to have more outsourced partners, and increase the daily delivery capability through establishing handover procedures


Information Management

•Monitor and analyze all data related to service quality including net service levels, turnaround times (TAT), on time deliveries, on time connectivity, utilizations, yields, no information cases, etc.

•Generate MIS for all network operations and provide reports to the senior management on a regular basis

•Ensure timely provision of data/ reports to management for the purpose of highlighting concern areas that require focus for service quality maintenance


Team Management

•Provide direction, guidance and support to subordinates to help them discharge their duties effectively

•Direct depot heads and conduct alignment meetings to keep the national delivery organization aligned and motivated

•Direct central hub manager and resources in daily operations and support ongoing monitoring to improve processes and volume increases

•Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively

•Evaluate depot heads, hub head and decide on staffing


Desired Skills / Qualifications

•5-8 years in Logistic and Transport Management or related field

•Have extensive technical knowledge and experience in the express transport industry is preferred.

•Leadership through effective communication and ability to influence outcomes across multiple regional locations

•Organizational skills with ability to prioritize under pressure

•Good Command of English and Vietnamese (Written and Spoken)

•Inter-personal skills, excellent teamwork

•Strong in leadership and communication skill

•Ability to work independently, conscientiously and under pressure.


Minimum Educational Qualification

•Degree in relevant discipline

For further questions of CVs sent to: info@vietnamsupplychain.com