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This event is open for all professionals interested or currently working in Starups in Hanoi, or supply chai professionals in Hanoi, or who are interested in looking for business collaboration for U.S. market through meeting with a delegation of Baylor University (U.S.), Executive Master Program.

CAREER OPPORTUNITIES

PURCHASING MANAGER - DETMOLD PACKAGING

Involved in carry out, application and maintenance of the company processing system.

FAR EAST PLANNING MANAGER - WAHL VIETNAM CO.,LTD

Manage business relationship with co-workers, stakeholders, suppliers and customers

PROCESS DELEGATE SPECIALIST - BOSCH VN

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology. 

You May Need a CRM Solution - But Which One?

2015-03-23 16:00:44

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Customer relationship management technology has evolved to support increasingly complex business needs. How do you find one that's right for you?
 
Customer relationship management (CRM) solutions are no longer the IT-centric systems of years ago. They now provide sophisticated analytics and other features that can help financial institutions and others meet new trends head-on, from rising user expectations to relentless regulatory demands.
 
However, organizations need a new approach to selecting a CRM solution - one that prioritizes their specific business needs. There are four key steps to putting your customers at the center:
 
• Clearly defining customer strategy
How will you align business strategy with the customer journey? How will you design products that meet customers’ evolving needs?
 
• Developing a more customer-centric organization
What operational, organizational, IT and cultural changes are needed to achieve the strategy?
 
• Building customer-oriented processes and service models
How should you design technology and processes to create experiences that customers love? What processes, information and incentives will foster customer-centric behaviors at all levels?
 
• Integrating next-generation technology
What technologies, such as mobile and cloud services, do you need to make your organization and service models customer-centric?
 
All stakeholders must be engaged in choosing the right CRM solution.
 
Source: Supply Chain Brain